If your payment failed or your account recharge hasn't reflected, don't worry. This guide walks you through the exact steps to contact LoongBuy's Finance Support team and resolve the issue quickly.
Step 1: Gather Essential Information
Before contacting support, prepare the following details to speed up the process:
- Your LoongBuy Account Username/Email
- Order NumberTransaction ID
- The exact date, time, and amount
- The payment method
- The exact date, time, and amount
Step 2: Capture Clear Screenshots
Visual evidence is crucial. Please take screenshots of:
- The error message
- Your payment confirmation screen
- Your LoongBuy account balance page
- Your payment confirmation screen
Tip: Ensure screenshots are clear, uncropped, and show relevant transaction IDs and timestamps.
Step 3: Contact LoongBuy Finance Support
Reach out to the dedicated finance team through one of these primary channels:
Option A: Official Email (Recommended)
Send a detailed email to: [email protected][email protected]
Email Subject Suggestion:
Email Body Should Include:
Option B: In-Platform Support Ticket
Log into your LoongBuy account and navigate to "Help Center""Contact Support". Select the category "Payment & Billing Issues"
Option C: Live Chat (If Available)
Check the LoongBuy website or app for a live chat feature. Start the chat, state that you have a payment issue, and be ready to provide your details and upload screenshots when requested by the agent.
Step 4: Follow Up & Ensure Balance Update
- Keep a record
- Support typically responds within 24-48 business hours.
- Once the finance team confirms they have received your proof and verified the payment, they will manually credit your LoongBuy account balance.
- Log out and log back in
Pro Tips to Avoid Future Issues
- Ensure your payment card/bank account has sufficient funds and international transactions are enabled.
- Use a stable internet connection during the payment process.
- Clear your browser cache or try a different browser if you encounter recurring page errors.
- Double-check that you are using the correct payment details on the checkout page.